01
Privacy Policy

1.1. Protecting the privacy and securing the personal and financial data of our clients and website visitors are one of our core commitments. This Privacy Policy explains how information is collected, used, and protected. By creating an account or using our website, you agree to the practices described in this policy.

1.2. For the purposes of the Data Protection Acts of 1988 and 2003, avan trade (“we,” “us,” or “our”) acts as the data controller.

02
Collection of Personal Data

2.1. We collect information necessary to open accounts, conduct business efficiently, and protect both your assets and privacy. This helps us better understand your preferences and requirements.

2.2. Information collected directly from you includes contact and identification details such as name, address, phone number, and email. When opening an account, we may also gather demographic data (date of birth, education, occupation), transaction history, trading experience, estimated annual income, and approximate net worth to evaluate your financial profile.

03
Use of Personal Information

Personal data is used strictly to deliver secure, high-quality services. This includes identity verification, account creation and maintenance, issuing login credentials, managing account activity, and communicating account-related information. The data also helps us enhance our services, personalize your experience, and inform you about relevant products, services, or promotions.

04
Affiliates and Partners

We may share limited information with affiliates when required to deliver requested services or allow participation in affiliate offerings. We may also collaborate with trusted partners through strategic or marketing alliances. Shared information is used only to ensure relevance and usefulness of such offerings and is restricted to the purposes defined in each partnership.

05
Third Parties Outside Our Group

5.1. We do not sell, rent, license, or disclose personal data to unaffiliated third parties, except as outlined below.

5.2. Personal information may be disclosed when legally required, including to regulatory bodies, law enforcement agencies, or governmental authorities, or when necessary to protect our rights or property.

5.3. To improve service quality, we may use external providers for operational tasks such as account processing, order execution, customer support, surveys, or data analysis. Your information may be transferred to and stored outside the European Economic Area, including the United States, and processed by authorized personnel or suppliers. Any shared data is limited strictly to the assigned task, and all third parties are required to apply equivalent data protection standards.

06
Security Measures

6.1. All information is stored on secure servers, and payment transactions are protected using SSL encryption. If you are issued or choose a password to access restricted areas of the website, you are responsible for keeping it confidential and should not share it with others.

6.2. While we employ strong security measures, internet data transmission cannot be guaranteed as fully secure. Any data you transmit is done at your own risk. Once received, we apply strict safeguards to prevent unauthorized access.

07
Limitation of Responsibility

If you choose to purchase products or services from third-party providers, any personal data shared with them falls outside this Privacy Policy. We are not responsible for the content or privacy practices of external or linked websites. When accessing co-branded or third-party sites, you may be asked to provide information directly to those parties, and you should review their privacy policies carefully.

08
Marketing Communications

8.1. We may use your data to inform you about products or services that may interest you and may contact you by mail or telephone.

8.2. Existing clients will be contacted electronically (email, SMS, voicemail) only regarding products or services similar to those previously purchased.

8.3. You may opt out of marketing communications when providing your preferences or at any time by contacting Client Services. For joint accounts, an opt-out by one holder applies to all holders. Opt-out preferences must be submitted separately for each account.

09
Use of Cookies

9.1. Cookies are used to enhance website performance and secure trading activity. These small text files do not contain personal, account, or password information and are used only to recognize logged-in users.

9.2. Anonymous website usage data may be shared with reputable advertising partners for targeted online advertising. Technologies such as pixel tags may track visited pages, but collected data does not identify users personally.

10
Your Rights

You may request a copy of the personal data we hold about you, subject to a fee not exceeding €5.00. You also have the right to access your data, request corrections, object to data usage, or restrict specific processing activities by submitting a written request to Green Ultra.

11
Updates to This Policy

This Privacy Policy may be updated periodically. Any revisions will be posted on the website along with a notice of change. Continued use of the website constitutes acceptance of the updated policy. We encourage regular review to stay informed about data collection, usage, and disclosure practices. For further questions, please contact Client Services.

Refund and Cancellation Policy

01
Refund Terms

The company automatically hedges trades based on calculated exposure. Any trade executed outside these parameters may be canceled at the company’s discretion, regardless of position or type. Arbitrage and scalping strategies are strictly prohibited and will be treated as unauthorized activity.

Refund Example:
Clients are entitled to a full refund of unused funds. Losses incurred through trading are non-refundable, and the company bears no responsibility for such losses. To request a refund, clients must submit complete KYC documentation. Once verified, refunds will be processed to the original deposit method within seven (7) days, excluding any transfer fees.